Support / RMA Policy

General Policy

In order to return SINTRON merchandise to SINTRON

  1. Please "MUST" obtain an RMA number from SINTRON prior to returning any merchandise.
    For SBC, System, Panel PC System, Embedded Modules, please fill up the RMA Request Form at SINTRON RMA Service web site.
  2. Standard exchange of spare parts (for unit in warranty), please contact our GSS (Global Sales Support).
  3. Purchase spare parts (for wearing parts or out of warranty unit), please contact our GSS
  4. RMA number is valid for 30 days from the date issued.
  5. Do not add up any unauthorized item or product to an issued RMA number, any unauthorized item or product will be refused or the entire shipment may be rejected.

Shipping Instruction

  1. RMA number must appear on the shipping label outside of the retuning package, including a copy of the original invoice and a copy of RMA form.
  2. The returned package may be delayed or refused by Customs in any insufficient shipping information or document.
  3. Please pack the returning item or product in original packaging or equivalent protective packaging to ensure that will be arrived to SINTRON in damage free. Customer is responsible for the packaging of item or product in return. The warranty may be void on returning item or product is in insufficiently or improperly packaging.
  4. Customer should pay for the forwarding freight fee of RMA shipment to SINTRON. SINTRON will pay for the returning shipment freight fee to Customer. Customer will receive a credit on DOA (Defective on Arrival) forwarding freight fee upon confirmation of defective reasons.
  5. SINTRON suggests the returning package is with shipment insurance by Customer. SINTRON will not be responsible for any loss or damage of merchandises returning from Customer.
  6. COD (Collect on Delivery) package is not acceptable by SINTRON.
  7. SINTRON may refuse the returning package from Customer if the RMA returning package to SINTRON is broken or in abnormal conditions. SINTRON will attempt to inform the package condition to Customer within two working days.
  8. Any returning item or product is not same as the original RMA claim. The returning item or product shall be set in process as out-of warranty and applied to out-of-warranty service charge.
  9. Customer is solely responsible for all software data, software license, content privacy and any legislation issues of software in all returning items and products. SINTRON is not response for all software of Customer in the item or product repairing at SINTRON. SINTRON suggests Customer process all software before the item or product returning to SINTRON.
  10. SINTRON suggests not enclose the manual, disk, cable or accessory in the returning item or product for repair.
  11. Return for credit item or product must be in the originally non-opened shipping box and carton packaging. Custom agrees the re-stocking charge of 25% or above of total returning merchandises value.
  12. DOA (Defective On Arrival) replacement item or product will be forwarded to Customer as receiving conditions of item or product which returned from the Customer.
  13. RMA Returning Address:

2880 Zanker Rd Suite#203, San Jose 95134 USA

Attn: RMA Dept.

Repair Charge

1. In warranty

  1. SINTRON will repair the item or product in free of labor and material charge as the item or product is within the warranty period.
  2. The warranty is void if the returning item or product is found in misused, abused, scratched, mishandled, mislabeled, modified, or altered in any way or caused by any kind of nature disaster. The item or product shall be set in process as out-of warranty and applied to out-of-warranty service charge.

2. Out of warranty

  1. SINTRON will repair the out-of-warranty item or product upon Customer confirmation by an RSC (RMA Service Confirmation) in the estimated cost of parts and labor.
  2. Customer must agree the returning freight fee of repaired item or product by "EX-WORKS" shipping term at SINTRON.

DOA {Defective On Arrival)

  1. DOA period within 30 days as the invoice date of item or product.
  2. An RMA number is required for the DOA item or product return. SINTRON technician will test and determine the DOA product before replacement.
  3. Any found DOA item or product will be repaired or replaced within 10 working days after receipt at SINTRON, as the item or product is in stock and is still an inventoried item.